Felixstowe travel agent is named Top Agent of the Year

It’s been a fantastic 10th birthday year for Andrew Rowdon Travel, based in Trimley St Mary near Felixstowe, which has culminated in Andrew picking up ‘Top Agent of the year’ at the TTG Travel awards in September.

The travel agent was also nominated for three of the UK travel industry’s most prestigious awards this year; Kuoni’s luxury agent of the year; Travel Weekly’s Agent Achievement Awards for Leisure Agent of the year; and TTG’s Travel Awards for Homeworker of the year.

The TTG Travel Awards took place at the Lyceum Theatre in London’s West End and was co-hosted by actress and comedian Jennifer Saunders. The glittering awards ceremony was attended by 700 travel industry figures and Andrew was named ‘Homeworker of the Year’ before going on to beat six other winners to take home the ‘Top Agent of the Year’ trophy.

The TTG Judges said: “We were hugely impressed by Andrew’s constant drive to grow and innovate, despite having more than 35 years’ experience in the industry. We noted his vast product knowledge, clever strategy and an extraordinary commitment to delivering personal service – which have all contributed to an outstanding year for this well-respected individual.”

TTG group editor Pippa Jacks went on to say: “The TTG Travel Awards recognises the incredible travel consultants who deliver extraordinary customer service and expertise for their customers every single day and Andrew has proved he is the best in the class.’’

Commenting on the TTG award, Mr Rowdon said: “The TTG Travel Awards are recognised as being the toughest to win in the UK and Irish travel trade. I am absolutely delighted to be recognised in this way. It really is a dream come true.” ,

Andrew has been working in the UK travel industry as a travel specialist for more that 35 years and this year is also celebrating his 10th year anniversary of running his own business.

Mr Rowdon said:  “2019 has been one hell of a year for me and my business. Being nominated as a finalist for three of the industry’s most recognised awards is an absolute privilege and is amazing recognition of all the years of hard work and effort, I have put into building my travel business.”

The Kuoni awards took place in June at The Crazy Bear Hotel in Oxford with many of the UK’s most senior travel professionals in attendance. “It was a great night and although I didn’t win to be nominated as one of the finalists is a major achievement in itself, especially as Kuoni is one the biggest and most well-known travel brands in the travel industry,” he added.

Kuoni along with two of the UK’s largest travel publications – Travel Weekly and TTG – are regarded as universal benchmarks of quality within the travel industry.  The rigorous judging process involves over 30,000 agent ratings combined with judging from elite industry experts, making these industry awards the most coveted industry accolades.

Mr Rowdon believes that the key to his success has been listening to what his clients want and making it happen, questioning them when necessary and always being available to answer any questions, even out of ours and weekends.  He said: “Basically, I offer just a good old-fashioned service. I take great pleasure in ensuring every holiday booking, honeymoon or overseas wedding I am asked to research is treated as a trip of a lifetime, so am delighted to be recognised for my work. I am also flattered to be up against some of the top agents in the country, especially in a year in which I am celebrating the business’s 10-year anniversary.”

Andrew has made a conscious effort this year to move away from the trend of social media and says that if you look after your clients well, not only do they keep coming back, but they recommend you to their friends and family.

He continued: “After taking this bold decision my business has actually benefited and I have had the most successful year to date. I am flattered to have been nominated for these three awards this year and to win one was just the icing on the cake. For the future we will carry on doing the same, but perhaps outsourcing more of the accounts, paperwork, website maintenance etc because I don’t want to lose sight of the personal touch which has worked so well for me.

 “Looking after my clients is key, both over the phone, via email or face to face, as we offer private consultations. This year, to celebrate our 10-year landmark, we are holding a black-tie ball in the Autumn for my clients as a thank you for their support. We currently have 175 attending and clients are travelling from as far away as Wiltshire and Yorkshire to be part of yet another celebration.”

Photo From Left to Right shows: Daniel Pearce, TTG Media; Lloyd Cross of category sponsor Jet2holidays; Andrew Rowdon, Andrew Rowdon Travel and celebrity host Jennifer Saunders

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