Bringing back local service and support

By Linzy Vesey, Evolve Business Solutions (EA)
Evolve Business Solutions started trading in 2020 to support and manage the in-house printing requirements of companies in and around the county. We have four core aims; to provide a local service that is responsive, friendly and customer-focused.

Published in Suffolk Director Magazine, Autumn 2021
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Print/Copy/Scan: Evolve Business Solutions (EA)

Evolve was established after the sale of Digital Copier Systems and our team comprises of individuals who between them have over 55 years’ experience in the industry. Having worked for independent dealerships, corporate organisations, and directly for the manufacturers, we know we can put together everything we have learnt, to offer the best possible local service for printing, copying and scanning.

When it comes to the equipment, Konica Minolta was chosen as our preferred manufacturer. This is because we believe in the quality of the products they offer, and over the last 20 years it’s the brand we’ve found clients are happiest with. Also, our engineers know they’re reliable, and their support is first-rate.

We specialise in fully managed multi-functional devices and provide stress free and cost-effective long-term solutions. So, whether it is buying, leasing, maintenance or support, we are focused on removing the issues and problems around your printer hardware, so you can get on with concentrating on the most important thing, your business!

Yet, what really sets us apart from other managed print services providers?

A personal touch

We believe our phones should be answered in our office, and not in a call centre. That’s why we have a local phone number, and you’ll never need to press one for accounts, or two to log a service call. Our service visits are planned by someone who is familiar with the area; we don’t need to look on Google Maps to estimate how long it will take us to be with you.

Our training programme

All our service engineers are manufacturer trained and certified on every product we offer. They also undertake IT training, so they can troubleshoot and diagnose networking, printing, or scanning problems quickly and efficiently.

Response times

From you calling us, it takes less than four hours for a service engineer to arrive onsite. As we only service Konica Minolta equipment, we have all the parts we need to carry out the job 96% of the time. Also, we will never post you parts and expect you to fit them yourself.

A friendly account manager

Every client is assigned a personal account manager. We don’t use a telesales team to try and pressure you for a quick sale over the phone. What we love is to sit down with our clients and discuss what’s best for them over a coffee.

So, my questions to you are: Would you like to save money? Is your current equipment outdated? Have you had enough of long response times? Is equipment reliability important to you? Do you support local?

If the answer to any of the above is ‘yes’, why not see what we can do to help?

Linzy Vesey is Company Secretary at Evolve Business Solutions (EA). Their support ranges from servicing existing equipment, to upgrading your entire fleet (and everything in between). If you would like to find out more contact T: 01473 372666 E: linzy@evolve-businesssolutions.co.uk or visit evolve-businesssolutions.co.uk 

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Managed Print Services

Friendly and knowledgeable team, supporting the printing requirements of companies in and around East Anglia.

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