Harnessing empathy and finding hope

ADVICE · PLANNING · WEALTH: Louise Gladwell, Kingsfleet

Then consider those going through the worst of times – divorce, bereavement, or other momentous life event. For them, the process is infinitely more daunting, and compassion and understanding are paramount to ensure the best outcome.

I know, because I have been there.

In April 2022, my husband, Gary, died suddenly of an undiagnosed heart condition and the shock had an intense effect on my ability to process information and make decisions. Even after years of working in the industry – in compliance and pensions – making any financial arrangements now seemed beyond me. Fortunately, I had the team at Kingsfleet to support me and everyone was incredible. Gary had been a colleague too and, in our shared grief, they did all they could to help both me and our three-year-old son. Ultimately, I knew I had to move forward for him and, after the initial storm passed, I decided to use all that I had been through to help others.

Empathy and understanding

In May this year, I qualified as an independent financial adviser (IFA), with a particular focus on bereavement and divorce.

I have learned that providing financial advice is not just about the products and numbers, it’s about building a relationship and growing trust, especially for those in a vulnerable state. In those dark moments you need to connect with someone who understands the challenges you face – and I know only too well that feeling of panic around money and wills and pensions! 

What is needed is empathy and simple practical guidance, whether in response to a life event or as a strategy just in case something happens in the future.

A few things to consider:

• Your will – is it up to date? This is especially important if you and your partner are not married, or you have recently divorced.
• Pensions – have you completed your ‘expression of wishes’ to nominate a beneficiary in case of death?
• Investments – are they in just one name? If so, you could face a long legal delay in accessing funds should the account owner die or become incapacitated.

You may think it’ll never happen, but it is always good to be prepared.

Finding hope

At Kingsfleet, we can offer professional advice but with a human touch. Gary himself helped shape this compassionate culture during his time in the business. In fact, he also planted the seed that I should become an IFA – he knew me so well and I miss him every day.

But that wonderful chapter of my life has come to an end. Now, it’s time for a new chapter and, while Gary’s death doesn’t define me, I can honour him by using that experience to help others – then something good has come from the tragedy.

Kingsfleet is a trading name of Kingsfleet Wealth Ltd which is authorised and regulated by the Financial Conduct Authority. Company No. 07051136. FCA Registration No. 514731