ICS: a new look but the same great service

IT Services: ICS

Ipswich Computer Services becomes ICS at a time when we proudly celebrate 27 years of delivering trusted IT solutions. For nearly three decades, our team has been synonymous with reliability, expertise and service, offering tailored solutions to meet the unique needs of businesses of all sizes. This rebrand is a key milestone which shows that we are investing in the future, while continuing to honour the values that have defined our success so far.

A design for the future

Our new logo features three dots, symbolising our core offering of support, hardware and service. Inspired by the colours of RGB and shaped like a monitor, the logo also represents a screen and a safe, organised space – reflecting ICS’s commitment to providing clarity, security and order across a range of IT solutions. Finally, the tagline – ‘Your Trusted IT Partner’ – underscores the company’s role as a trusted and confidential team member for all clients.

In my new role as a Director, and with my professional training and six years of experience as an ICS Engineer under my belt, I will be leading the team in delivering our vision on how the business moves forward and grows while maintaining its high standard of customer service.

The rebrand reflects not only where we have come from, but also where we’re heading. As well as expanding our reach in the region, we’re expanding our services. We have created start-up packages for new clients, so there is a one-stop-shop where they can get a package with a collaborative offering (from websites, marketing, photography and much more) for the best price, best product from local providers. Sourcing from respected, local providers so start-ups don’t have to spend time doing the research. It’s done and it’s trusted. Like us!  

ICS is especially grateful to its loyal customers, some of whom have been with the company since its inception. Their trust and support have been, and continue to be, the cornerstone of our success.

Looking ahead

Customer service is front and centre of everything we do – that won’t falter and remains our top priority. We work face to face, providing that all-important personal touch. We don’t run a ticketing system; we offer a speedy response to all enquiries by phone, email or in person. Also, all our Account Managers are IT Engineers, so every client gets a consistency of service from someone who knows their business well.

IT can be scary, but our expertise spans multiple areas, including IT support and training, cloud services, cybersecurity, VoIP telephony, hardware procurement and web solutions.

Now, as the company moves forward, its focus remains on delivering exceptional service while it looks to expand its reach to support more East Anglian businesses. We want to grow, but in a way that is sustainable and maintains the high standards for which we are known.

Photos by Simply C Photography