The ECS Group, based at Wherstead Park, Ipswich, was founded in 1995 and has grown into an international automotive services provider supporting manufacturers, importers, dealer groups and complex service networks.
The appointment marks an important step for the business as it continues to develop from its Suffolk headquarters, supporting global clients across standards, auditing, compliance, market support, coaching, training, technology and insight-led improvement.
Tom joined The ECS Group in 2012 and has played a central role in the development of its operational capability, client relationships and service delivery.
In his new role as COO, he will support the strategic direction of the business, with a focus on operational excellence, client value, solution development and the continued evolution of The ECS Group as a trusted international standards partner.
Tom’s appointment comes at a significant point for the company and the wider automotive sector. As new brands enter established markets, electric vehicle adoption accelerates, and customer expectations continue to shift, manufacturers are under increasing pressure to build resilient networks, consistent operating standards and strong after-sales infrastructure.
Andrew Mellor, CEO of The ECS Group, said: “Tom has breadth of experience, and we value both his vision for the market and for our own business. Our clients equally value his expertise, his judgement and his passion for what he does.
“His appointment as COO reflects the role he already plays in shaping ECS and the value we deliver for our clients. As the market continues to evolve, Tom’s experience will be vital in helping us strengthen our services, support our people and continue developing solutions that meet the timeliest challenges facing automotive manufacturers.”
Tom added: “ECS has always been at its best when we are close to our clients, listening carefully, understanding their challenges and building practical solutions that work in the real world. I am proud to take on this role and excited about the opportunity to help shape the next stage of the business.”
Photo: Tom Thornton-Jones
