a hybrid workforce needs tech solutions

By Kevin Linsell, IJYI

It looks as though hybrid working is set to stay. However, this presents some problems for business owners who need to be able to manage their team, customers, tooling and assets both on-premises and remotely.
Published in Norfolk Director magazine, Spring | Summer 2022
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Software Development: IJYI

Device Management

Device management presents a risk to many businesses that manage, process or analyse sensitive data about clients, client customers or employees. Whilst on-site it may be easier to update anti-virus settings, or manually remove malware, when at home it becomes much more difficult to ensure that laptops and software are kept up-to-date, and to fix anything when things go wrong. It’s also hard to figure out when there’s a software vulnerability in a tool that you’re using.

Tools such as Microsoft Intune or ConnectWise Automate, allow you to manage your devices from the cloud, roll out updates, apply best practice policy and even install new software.

Microsoft Defender 365 will monitor threats to your entire IT estate, both on and off premises and notify you of viruses, malware and any patches or updates, that need installing for software running on your teams’ machines. This includes non-Microsoft software.

Cloud Services

Whilst we’re all familiar with Office 365, Google Docs, Zoom and Teams; there’s lots of cloud services out there that can make life easier to run a business remotely.

Here’s a selection of the tools we use at IJYI…

BambooHR makes it easy to recruit, sign employee contracts, and manage employees. It’s also great at managing display screen equipment assessments for employees working remotely.

Adobe Sign / DocuSign allow you to upload documents and send them out for signature. We use this for contracts and NDAs, and e-signatures are recognised under English Law.

Trello is a great way of breaking down projects into manageable pieces of work, that can then be discussed and delivered.

PagerDuty manages an ‘on-call’ rota for our support staff, and if anything of a high priority occurs, they automatically get a phone call, text message or app notification.

TestGorilla allows us to run technical tests for job candidates, and provides a level of screening for various job roles.

Cloud Infrastructure

If your business has machines within your office that hosts things such as a web server, database, or even some scheduled tasks that need to run regularly, then it may be wise to move these into the cloud where they can be managed, monitored and backed up. Employees can connect to a secure, cloud-based network to access key systems rather than an office network that needs to be maintained, and could be at the mercy of broadband providers.

The benefits are many; backups are quick and easy, you never need to run out of disk space, and if you need to give the machine a boost, you can easily add memory or more processing power. And, if the cleaner pulls the plug out to plug in the vacuum cleaner, your workloads are safe in the cloud!

Know your Data!

Like most, your business will have many sources of data: payroll systems, HR systems, accounting systems, CRMs, spreadsheets, and even industry-specific software.

If you’re away from the office, it’s useful to be able to see how your business is running, monitoring KPIs and identifying any trends.

Many clients we work with are opting for an automated data warehouse in the cloud, pulling all their information into one place, collating it and reporting on it using Microsoft Power BI. Your business becomes what you measure and focus on, and using something like a Balanced Scorecard can ensure that you’re creating a view across your business that measures what’s needed quickly and easily.

a hybrid workforce needs tech solutions 1

Kevin Linsell is CEO at IJYI
E: info@ijyi.com
or visit ijyi.com

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