Scooping the award from amongst the finest hospitality destinations across the region, Bedford Lodge Hotel & Spa was named top in the Hotel category after demonstrating an impeccable performance across the board in delivering the ultimate guest experience.
The Norfolk and Suffolk Tourism Awards celebrates East of England businesses and showcases the very best of the region’s booming tourism industry. Joining Bedford Lodge Hotel & Spa in the winner’s enclosure was the Best Small Visitor Attraction, Palace House, National Heritage Centre for Horseracing & Sporting Art, which regularly partners with the Hotel for guest experiences and comes highly recommended as a local attraction from the Hotel’s concierge staff. The awards highlight the hard work, innovation, and passion of the thousands of hardworking people in the sector.
To be considered for the Awards, Bedford Lodge Hotel & Spa had to provide a written entry demonstrating excellence across all aspects of the business – from customer service and community initiatives, to Hotel amenities and exceptional food and drink. During the final judging stages, staff at the Hotel welcomed the esteemed judging panel to showcase the warm welcome and luxurious experience every guest of the Hotel enjoys. The prestigious awards ceremony took place on Thursday 27 February at Kesgrave Hall in Suffolk.
Noel Byrne, Chief Executive at Bedford Lodge Hotel & Spa, comments: “It is a huge success for Newmarket to win two of the top awards at the Norfolk & Suffolk Tourism Awards 2020 – this is a true showcase of our town’s exceptional tourism offering, and really puts us on the map as a fantastic day or weekend out. I would like to congratulate all of my team at Bedford Lodge Hotel & Spa for their ongoing commitment to delivering exceptional service, and their relentless hard work and commitment, as well as the team at Palace House. A celebration is certainly in order!”
Tracey Harding, Manager of Discover Newmarket, comments: “As the town’s official tourism body we are immensely proud of the team at the Bedford Lodge Hotel & Spa for being named as Hotel of the Year in the Norfolk and Suffolk Tourism Awards. This victory highlights Newmarket’s growing reputation as a visitor destination.”
Bedford Lodge Hotel & Spa’s dedication to outstanding service has been recognised through a variety of prestigious accolades. The Hotel has maintained its status as a 4 AA Red Star Hotel since 2014, and is one of only a handful of hotels in the UK to hold the accreditation. Bedford Lodge Hotel & Spa is also a member of the Pride of Britain Hotels, a luxury, members only consortium.
Photo shows Kieron Bales, Operations Manager and Caitlin Reid, Head Receptionist, Bedford Lodge Hotel & Spa